Orders outside the United States
Hi introvert 👋
We're located in the United States, but because we're a global introvert family, we ship to most other countries. 🌍 Here's what you should know about orders outside the U.S.
U.K. & European Union customers
We work with two fulfillment centers — one in the U.S. and one in Europe. Whenever possible, your order will be shipped from the EU center, but some items must come from the U.S.
For Orders Shipped from the U.S.:
Some items are not available at the EU center, so if you purchase one of those, your order will be shipped from the US. If this happens:
- Your order will take an additional 1-3 weeks to arrive (it has farther to travel!)
- You may be charged an additional customs fee by your government. Unfortunately, we do not have any control over that fee, and we cannot refund it.
The following items are ONLY fulfilled in the U.S. and may be subject to additional shipping time and fees:
- Unisex short sleeve tees in the Heather Orchid, Heather Deep Teal, or Mauve colors
- ALL ¾ sleeve tees
- Hoodies in the Heather Forest, Heather Navy, or White colors
Other items may occasionally be fulfilled from the U.S. depending on inventory, but are usually fulfilled in Europe.
For Orders Shipped from the E.U.:
Your item will follow our normal shipping times. Please remember that your item must be made first before it is shipped.
What if I'm not in the U.S, U.K., or Europe?
Your order will be fulfilled in the U.S., which means it will take an additional 1-3 weeks to arrive (again, it has farther to travel!).
Can I track my international order?
We'll email you tracking information when your order ships. For most orders, tracking information ends when your package arrives in your country, because it's picked up by your local carrier.
If your order appears to be "stalled" after arriving in your country, it does not necessarily mean it has been lost or delayed. Your items will be delivered 1-2 weeks after tracking says it reached your company.
Email us at email@example.com. We aim to respond to emails within one business day (Monday-Friday).