Our Response to the Covid-19 Crisis – Introvert, Dear

Our Response to the Covid-19 Crisis

Updated September 15, 2020

If you're in the U.S., your order will take 2-3 weeks to arrive.

For the safety of our employees, we're working at reduced capacity, so production is taking a little longer than usual. We're also seeing delays with shipping, as local post offices and carriers are struggling to keep up with the demands of the global pandemic. Unfortunately, we don't have any control over shipping delays.

If you're in another country, your order will take 3-5 weeks to arrive.

We're especially seeing shipping delays to Canada and Australia (up to several weeks).

Each item is made to order.

We partner with Printful to create our introvert gear, which means each item is born one at a time the moment you order it! Orders ship from Charlotte, North Carolina; Los Angeles, California; Latvia; and Mexico.

Where your order ships from depends on which items you purchase, and its shipping destination.

We're taking safety precautions.

The safety of our employees and the public is our top priority, so we're following health guidelines from the CDC and WHO.

Here's what that means: 

  • Our fulfillment teams at Printful are working on a voluntary basis. Everyone who is healthy and willing to work is welcome to. Those who can are already working from home.
  • We're taking extra measures to keep our fulfillment teams safe. We're staggering shifts, maintaining a 6-foot distance between each station, setting up partitions at tables in our break rooms, and distributing safety masks and gloves. In the Charlotte, North Carolina facility, there's an on-site wellness clinic with health consultations available 24/7 over the phone.
  • We will continue to follow guidelines from the CDC, WHO, US Department of State, local governments, and health agencies.

 You can learn more about Printful's response to Covid-19 here.

There are some countries we can't ship to right now.

We can no longer ship to the following countries because they are no longer accepting incoming mail:

Angola, Benin, Bosnia and Herzegovina, Cameroon, Cook Islands, Costa Rica, Gambia, Guatemala, Kyrgyzstan, Laos, Lebanon, Malawi, Moldova, Mozambique, Papua New Guinea, Paraguay, Republic of the Congo, Senegal, Seychelles, Solomon Islands, Sudan, Tajikistan, Tanzania, Timor-Leste, Tonga, Uganda, Uruguay, Vanuatu, Venezuela, American Samoa, Bolivia, Botswana, Cayman islands, Chad, Cyprus, Djibouti, Ecuador, Fiji, French Polynesia, Honduras, India, Kuwait, Libya, Madagascar, Maldives, Mongolia, Montenegro, Myanmar, Nepal, New Caledonia, Panama, Peru, Philippines, Saudi Arabia, South Africa, Sri Lanka, Suriname, Tunisia, Zimbabwe.